SHIPPING POLICY

Our commitment to your Privacy

 

Aspen & Fern is committed to privacy. We respect and value your faith in us and we take all reasonable steps to ensure your privacy is maintained in all dealings with us. Under law, your rights to privacy are also protected.  Privacy laws place requirements on us to treat certain information collected as confidential, to store information securely and to allow you access to check and correct your information. We comply with the Privacy Act 2020.

 

Our Policy

 

Aspen & Fern will not sell, rent or give your private information including name, address or email to third parties. We collect name and address information solely for the purpose of the delivery of goods and direct marketing. If you would like to view modify or delete the information that we hold on you as a User of this Website or Customer, please contact us directly.

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From time to time Aspen & Fern will run marketing campaigns or competitions, we may send you direct marketing communications and information about our products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).

 

What Personal Information do we collect and why?

Aspen & Fern may collect personal information about you, including your:​

• name

• contact details, including your telephone number, home and delivery addresses

• date of birth

• gender

• company name (if applicable)

• credit card details

• enquiry or complaint details.

 

We collect personal information to help us to provide, administer, improve and personalise your experience with Aspen & Fern. This can include, providing you with goods or services, processing payments, running competitions and conducting surveys.

Some of this information may be required to provide you products. For example, we may not be able to deliver goods unless you provide us a valid delivery address.

 

How Your Information Is Stored and How it is secured

Aspen & Fern utilises cloud computing and digital storage to keep your data safe. This is done via mainstream cloud storage providers with sophisticated security systems in place. This data is backed up frequently.

 

 

Browsing Our Site

 

We do not use browsing information to identify you personally, however, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

When you browse our website we may collect certain pieces of information. We do this using small files called “cookies” and related technology. The reasons that we do this is to:​

• understand how our website functions and is used

• monitor and improve performance

• maintain security and login functionality

• understand interest in our products and service

• to measure the effectiveness of our marketing

• allow you to personalise your shopping experience.

 

The information collected using cookies, includes:​

• your IP address

• search terms

• pages you access on our website and the links you click on

• the date and time you visit

• the site that directed you to our website, if any

• your approximate location

• your preferred language

• your operating system (e.g. Windows, Mac)

• the type of web browser you use (e.g. Explorer, Chrome, Firefox).

• If you do not wish to allow cookies, you can turn them off using your browser settings, however doing so may limit the functionality of our website.

 

 

Acceptance and Use of Our Website

 

Access and use of our website and its associated services constitutes the User’s acceptance of these website terms of use and the Terms of Sale without qualification. If you do not agree to be bound by these website terms of use, please do not access and use the Website or continue to use the Website. As a condition of the User’s use of the Website, the User warrants to us that it will not use the Website for any purpose that is unlawful or prohibited by these website terms of use and the Terms of Sale.

You are provided with access to and are authorised to download material contained on this website for your personal use only. You may not, on sell any information or copy this website. You must also take your own precautions to ensure that the process which you employ for accessing this website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may cause damage to your computer software. We take no responsibility for any interference or damage to your computer system that arises out of or in connection with your use of this website.

 

 

 Social Media

 

Aspen & Fern operate and manage numerous Social Media platforms, currently including Facebook, Instagram, and Pinterest, these platforms may change over time and Aspen & Fern make no guarantee to the future use or availability of these platforms.

We do not endorse the opinions expressed by the users on our social media pages.

If you elect to submit content to any of these pages, you agree that we may use and reproduce this content including your name, for testimonial, or other purposes in any media and without any compensation to you.

You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringing on any third party’s intellectual property rights, breaching someone else’s confidentiality or privacy, misrepresenting your relationship with us or this website, misleading, false or deceptive on our social media pages.

We reserve the right to edit or remove content that violates these terms and to block your access to our page.

If you upload any material or content on our website or social media accounts, you grant us an irrevocable, royalty-free licence to use and reproduce that material or content. Having said that, we do not claim ownership of intellectual property rights in respect to user content.

 

 

Changes to the Website and Links

 

The Aspen & Fern website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

We reserve the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that we shall not be liable to you for any such change or removal.

 

 

Contact Us

 

For any queries about our privacy policy, to access or correct your information, or for any general queries – please contact hello@aspenandfern.co.nz