Question 1

Do you have a shop front I can visit?

Accepted Answer

Aspen & Fern operates exclusively online to bring you pure 100% French flax linen bedding without traditional retail markups. While we don't have a physical showroom or stockists, all orders are dispatched directly to your door with fast, fully tracked delivery across New Zealand and Australia. If you have questions about styling or sizing, reach out to us at hello@aspenandfern.co.nz.

Question 2

How long will it take to receive my item/items?

Accepted Answer

Orders are processed and packaged within 24 to 48 hours. Domestic deliveries within New Zealand typically arrive in 3 to 7 business days, while Australian orders take slightly longer depending on the destination. You'll receive full tracking information as soon as your parcel is ready for dispatch.

Question 3

Where are your products designed?

Accepted Answer

Every piece of luxury linen bedding, pattern, and colorway is thoughtfully designed right here in New Zealand.

Question 4

Where are your products made?

Accepted Answer

Our bedding is crafted in China by skilled textile artisans who specialize in weaving and pre-washing 100% French flax fiber into durable, high-quality linen bedding.

Question 5

What is your return policy and where do I send returns?

Accepted Answer

We offer refunds on unused, unwashed items returned in original packaging within our 14 day return window (minus original delivery charges). To initiate a return, simply email us at hello@aspenandfern.co.nz, and we will provide you with the NZ address along with step-by-step instructions. You can also view our full Returns & Refunds Policy page for complete details.

Question 6

How do I care for and wash my 100% French flax linen bedding?

Accepted Answer

Machine wash your linen on a gentle cycle using cold or warm water with a mild liquid detergent. Avoid bleach, harsh chemicals, or fabric softeners. Line dry in shade to preserve color, or tumble dry on a low-heat, gentle setting.

Question 7

Does French flax linen soften over time?

Accepted Answer

Yes! Pure French flax linen is famous for getting softer with every single wash. Our bedding is pre-washed during manufacturing for a soft feel right out of the box, and it will continue to relax and gain character over time.

Question 8

Is French flax linen suitable for Summer and Winter?

Accepted Answer

Absolutely. Flax linen is a naturally thermoregulating fiber, meaning it breathes effortlessly in summer to keep you cool and retains body heat during winter for cosy, year round comfort.

Question 9

What are your linen duvet cover and sheet sizes?

Accepted Answer

Our French flax linen bedding is tailored to standard New Zealand and Australian sizing (including Queen, King, and Super King). Our fitted sheets feature extra deep pockets to fit modern mattresses comfortably. Check our detailed Size Guide on each product page for exact measurements.

Question 10

What payment options and buy-now-pay-later services do you offer?

Accepted Answer

We accept all major credit cards, Apple Pay, Google Pay, and PayPal. You can also split your purchase into interest free installments using Afterpay.

Frequently Asked Questions