Frequently Asked Questions

Aspen & Fern is exclusively available online through our website. We do not have a physical store or stockists at this time. All orders are shipped directly to your door with tracked delivery. If you have any questions about our products, shipping, or anything else, feel free to email us at hello@aspenandfern.co.nz, we’re happy to help!

This does depend on your location itself, but domestically within NZ items should arrive between 3-7 business days. Internationally can take longer. We will always package and post items within the first 24-48hrs from time of purchase, as we want you to receive and be able to enjoy your purchase as soon as possible! If your item has not arrived in this timeframe, please email us at hello@aspenandfern.co.nz, or call us directly on 021 1054 696

Everything is designed right here in NZ :)

Products are made either in India or China. When you click on the 'Product Information' section for each product, you will be able to see which country that item is made in.

Yes, we can offer a full cash refund if you are unhappy with your purchase and this will be less any delivery charges. For full terms on this please refer to the RETURNS & REFUNDS section within the Product sections of the online store. If you have any trouble finding this then please contact us at hello@aspenandfern.co.nz and we will be able to answer any of your questions.

Before you return any items please email us at hello@aspenandfern.co.nz, OR call 021 1054 696 to notify us with reason for returning the item. Please Note: No returns or refunds will be processed without an email or a call prior to posting sorry. Once an email is received/confirmed you can post to: 23 Finlayson Place, Tauranga 3112.